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Privacy Policy & Protection of Personal Information

Last updated: August 20, 2026

Innovative Solutions, Supply & Manufacturing Tech (“ISSMT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how ISSMT collects, uses, stores, protects, and discloses personal information when you visit our website, submit information through our Contact Us form, or otherwise communicate with us through our website.

ISSMT is based in Mexico and serves clients and business partners in different markets internationally. Accordingly, personal information may be processed in Mexico and in other jurisdictions where ISSMT or its service providers operate.

This Privacy Policy is intended to provide transparency regarding our privacy practices and to address applicable privacy and data protection requirements, including, where applicable, Mexican privacy legislation, Canada's privacy laws, Québec's legislation governing the protection of personal information in the private sector, and other applicable data protection laws.

1. Personal Information We Collect

When you use our website or contact ISSMT, we may collect information that identifies you or can reasonably be associated with you.

Depending on how you interact with us, this may include:

  • Full name;

  • Company or organization name;

  • Job title or position;

  • Business email address;

  • Business telephone number;

  • Country or region;

  • Information you provide in your message or inquiry;

  • Information relating to your business needs, products, services, or projects; and

  • Any other information you voluntarily provide to us through our Contact Us form.

We do not intentionally request sensitive personal information through our website.

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy and applicable law.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Submit our Contact Us form;

  • Request information about our products or services;

  • Contact us regarding a business opportunity;

  • Request a quotation or additional information; or

  • Communicate with ISSMT through the contact information provided on our website.

We may also collect limited technical information necessary for the operation, security, and functionality of our website.

3. How We Use Personal Information

ISSMT may use personal information for legitimate business purposes, including to:

  • Respond to inquiries submitted through our website;

  • Contact you regarding your request;

  • Provide information about our products and services;

  • Evaluate and manage potential business relationships;

  • Prepare quotations, proposals, or other business information;

  • Coordinate communications with clients, suppliers, and business partners;

  • Maintain and improve the functionality and security of our website;

  • Prevent fraud, unauthorized activity, or misuse of our website;

  • Comply with applicable legal and regulatory requirements; and

  • Establish, exercise, or defend legal rights where necessary.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless otherwise permitted or required by applicable law.

4. Salesforce and Service Providers

Information submitted through our Contact Us form may be processed and stored using Salesforce, our customer relationship management (CRM) platform.

Salesforce may process personal information on ISSMT's behalf for purposes such as storing contact information, managing inquiries, and maintaining our business communications.

ISSMT uses service providers only to the extent reasonably necessary to operate our website and manage our business activities. We require appropriate privacy and security protections from service providers that process personal information on our behalf.

Salesforce maintains contractual and organizational mechanisms designed to support applicable global privacy and international data-transfer requirements.

5. Disclosure of Personal Information

ISSMT does not sell your personal information.

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy, including:

  • Technology and service providers;

  • Salesforce and other service providers acting on our behalf;

  • Professional advisers;

  • Business partners, where necessary to respond to your inquiry or provide requested services;

  • Government authorities or regulatory bodies when required or permitted by law; and

  • Other parties where disclosure is authorized or required by applicable law.

Where we engage a third party to process personal information on our behalf, we take reasonable steps to require that the information be handled in accordance with applicable privacy and security requirements.

6. International Processing and Transfers

Because ISSMT operates in an international business environment, personal information submitted through our website may be processed, stored, or accessed in Mexico or other countries where ISSMT or its service providers operate.

These jurisdictions may have privacy laws that differ from those in your country or region.

Where applicable law requires additional safeguards for international transfers of personal information, ISSMT will implement appropriate contractual, organizational, technical, or other safeguards.

For example, our CRM provider, Salesforce, offers international data-transfer mechanisms that may include Standard Contractual Clauses and Binding Corporate Rules, depending on the applicable service and jurisdiction.

Where Québec privacy legislation applies, ISSMT will take the measures required by applicable Québec law before communicating personal information outside Québec, including conducting an assessment of privacy-related factors where required. Québec's Commission d'accès à l'information specifically requires such an assessment before certain transfers of personal information outside Québec.

7. Cookies and Website Technologies

Our website does not currently use Google Analytics, Google Tag Manager, or similar analytics or advertising tracking tools.

Our website may nevertheless use cookies or other technologies that are necessary for the operation, security, or functionality of the website.

Where applicable, information collected through these technologies will be handled in accordance with this Privacy Policy and applicable law.

If ISSMT introduces analytics, advertising, profiling, or other non-essential tracking technologies in the future, this Privacy Policy and any applicable consent mechanisms will be updated accordingly.

8. Data Retention

ISSMT retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, resolve disputes, comply with legal or contractual obligations, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, ISSMT will take reasonable measures to securely delete, destroy, or anonymize it, where appropriate and permitted by applicable law.

9. Protection of Personal Information

ISSMT implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These measures may include access controls, authentication mechanisms, confidentiality obligations, secure systems, and procedures designed to limit access to personal information to individuals who have a legitimate business need to access it.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. ISSMT therefore continuously reviews its security practices and takes reasonable measures to address identified risks.

10. Privacy Incidents

If ISSMT becomes aware of a security or privacy incident involving personal information, we will assess the incident and take reasonable measures to contain, investigate, mitigate, and address it.

Where required by applicable law, ISSMT will notify affected individuals and/or relevant regulatory authorities.

11. Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information held by ISSMT about you;

  • Request correction of inaccurate or incomplete information;

  • Withdraw consent where processing is based on consent;

  • Request deletion or destruction of personal information where applicable;

  • Object to or restrict certain processing where applicable; and

  • Exercise other rights provided by applicable privacy legislation.

If you wish to exercise a privacy right or ask a question about how ISSMT handles your personal information, please contact us using the information provided below.

For individuals located in Québec, rights and remedies available under Québec privacy legislation will apply where applicable. Québec requires private-sector organizations to make their privacy practices accessible in clear and simple language.

12. Person Responsible for the Protection of Personal Information

ISSMT has designated a person responsible for privacy and the protection of personal information.

Person Responsible for the Protection of Personal Information
Name: [NAME]
Position: [POSITION]
Email: [PRIVACY EMAIL]
Telephone: [PHONE]
Address: [ADDRESS]

For privacy-related questions, requests, or complaints, please contact this person using the information above.

For Québec, the title and contact information of the person responsible for the protection of personal information must be made available on the organization's website.

13. Privacy Complaints

If you have a concern about ISSMT's handling of your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may submit a privacy complaint by contacting:

[PRIVACY EMAIL]

ISSMT will review privacy complaints and take reasonable steps to investigate and respond in accordance with applicable law.

Where applicable, you may also have the right to submit a complaint to the privacy regulator or supervisory authority in your jurisdiction.

14. Third-Party Websites

Our website may contain links to third-party websites or platforms.

These third-party websites are not controlled by ISSMT and may have their own privacy policies and practices.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

ISSMT is not responsible for the privacy practices or security of third-party websites.

15. Changes to This Privacy Policy

ISSMT may update this Privacy Policy from time to time to reflect changes in our business activities, technologies, privacy practices, or applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the Policy.

Where required by applicable law, ISSMT will provide additional notice regarding material changes.

We encourage you to periodically review this Privacy Policy to remain informed about how we protect personal information.

16. Contact Us

If you have any questions about this Privacy Policy or ISSMT's privacy practices, please contact us:

Innovative Solutions, Supply & Manufacturing Tech (ISSMT)

Email: [PRIVACY EMAIL]
Telephone: [PHONE]
Address: [MEXICO ADDRESS]

Person Responsible for the Protection of Personal Information:
[NAME / POSITION]

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